PlantCML collaborates with technology leaders, IBM and Avaya, to provide an intelligent 9-1-1 CTI solution for our nation's capital

(Temecula, Ca — 12/12/06) In conjunction with technology leaders, IBM Global Services and Avaya, PlantCML announced today the successful deployment of its Sentinel® Computer Telephony Integration (CTI) solution for Avaya inside Washington, D.C.’s new Unified Communication Center.

IBM Global Services designed and delivered a new 9-1-1 call center architecture to the facility, including the first all-digital solution to eliminate traditional analog CAMA signaling between 9-1-1 CTI call routers and the PBX. IBM partnered with industry-leader, Avaya, to build the call center’s expansive communications server, as well as with PlantCML, for the delivery of all CTI 9-1-1 workstation software and emergency call taking applications.
(>>read more)

As an Innovator-level member and compliant award recipient in the Avaya DeveloperConnection Program, PlantCML’s Sentinel solution (a highly intelligent 9-1-1 CTI workstation application) is designed to interface directly with Avaya’s PBX Communication Manager solution.

“We are all extremely pleased with the outcome of this state-of-the-art 9-1-1 project in Washington, D.C.,” said Tim Fuller, CEO of PlantCML. “We at PlantCML are also very excited about our newly-formed partnerships with IBM and Avaya."

The District of Columbia's new state-of-the-art Unified Communications Center, located five miles east of the U.S. Capitol, handles thousands of 9-1-1 emergency and 31-1 non-emergency calls each day.

For more information please contact:
Lorin Bristow
Director of Marketing
PlantCML
Tel : 615-790-2882
Email : lorin.bristow@dccusa.com


 

<< Back