University of Kentucky Unveils New 9-1-1
Communications System
PlantCML
and Windstream Communications Team Up to
Deliver Reliable, Flexible Call Center
Solution
Lexington, KY – After
months of intensive research and planning,
the University of Kentucky (UK) has unveiled
a new public safety communications system
for 9-1-1 call taking and dispatch, thus
helping the school better serve the
emergency needs of faculty, staff and
students.
The new system was developed through a
partnership between PlantCML, North
America’s leader in mission-critical
communications, and Windstream
Communications (NYSE: WIN), the largest
voice and broadband provider focused on
serving rural America. It is designed to
serve as the primary emergency telephone
system for the University Police
Department’s 9-1-1 center, allowing
officials to quickly process calls and
dispatch emergency personnel to the
identified location while also collecting
and managing critical databases.
“Within the last couple of years, the
University of Kentucky has experienced
substantial growth and it is essential for
the Public Safety Call Center to keep up
with the evolving needs of our campus,” said
Doyle Friskney, UK’s Associate VP of
Information Technology. “Unlike our old
homegrown system, PlantCML and Windstream
have provided us with state-of-the-art 9-1-1
technology that is
flexible and can easily adapt as our needs
change in the future.”
“The new system provided by PlantCML and
Windstream will drastically reduce the
amount of time that it takes for the
University Police to respond to an emergency
on campus by providing our communications
personnel with detailed caller information
and location,” said Joe Monroe, UK Police’s
Interim Chief.
The new communications system features a
variety of technologies developed by
PlantCML that will be utilized on
Windstream’s voice and data services. At the
solution’s backbone is PlantCML’s VESTA®
Pallas™, a powerful Computer Telephony
Integration (CTI) system that provides
intelligent call routing, Automatic Number
Identification (ANI), Automatic Location
Identification (ALI), and integrates with
mapping, incident management, and
Computer-Aided Dispatch (CAD) applications.
Additionally, PlantCML installed its PEAbody™
database management system and MagIC
management information system, enabling the
university to filter, track and report call
data, ultimately streamlining its 9-1-1
operations.
The new public safety communications system
also mirrors that of the Lexington Police
Department’s call center. According to the
University, this will allow the two call
centers to integrate in the future and
implement any necessary redundancy and
back-up measures.
“Incidents at universities across the
country - like those at Northern Illinois
University, LSU and Virginia Tech - have
forced school administrators to re-evaluate
their crisis communications capabilities to
ensure the safety of faculty, staff,
students and campus visitors,” said Tim
Fuller, PlantCML President and CEO. “With
the combined technologies of PlantCML and
Windstream, the University officials are
progressive in their thinking by taking an
all-important step to ensure the safety and
well-being of everyone on campus.”
About PlantCML
PlantCML is North America’s leading provider
of crisis communications and emergency
response solutions and services. The company
offers leading edge telecommunications
functionality for mission-critical
applications through flexible, scalable E911
solutions covering wireless communications,
Computer Telephony Integrated (CTI)
workstations, Computer-Aided Dispatch (CAD),
Voice over IP (VoIP) and NG911 solutions,
emergency notification and more.
Headquartered in
Temecula, California, with operations in
Gatineau, Quebec, Canada; Franklin, TN; and
Indianapolis, IN; PlantCML develops,
integrates and supports comprehensive
solutions for the critical call center
environment. The company serves both the
public safety and private security sectors,
including federal agencies, transportation
and utilities.
About Windstream
Windstream Corporation
provides voice, broadband and entertainment
services to customers in 16 states. The
company has approximately 3.2 million access
lines and about $3.2 billion in annual
revenues. For more information, visit
www.windstream.com.
For more information please contact:
Lorin Bristow
Director of Marketing
PlantCML
Tel : 615-791-3987
Email : lbristow@plantcml.com
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