Sentinel^® CommandPost^TM is a portable, on-location emergency call center solution. It provides cost-effective backup with complete Sentinel 9-1-1 call-handling in temporary locations outside mission-critical communications centers, such as at the scene of a disaster, during severe weather situations, evacuations or hostage-taking. Packed in a watertight case with foam padding, Sentinel CommandPost provides a laptop computer, cables and connectors enabling call centers to operate remotely and successfully.

Sentinel CommandPost runs the same software as the Sentinel^® Patriot^TM 9-1-1 workstation with the exception of the following: Sentinel CommandPost does not include PlantCML’s proprietary CIM sound card and its associated call taker and supervisor headset ports, radio bypass port, logging recorder port and relays. Additionally, Sentinel CommandPost does not currently support the Sentinel Patriot 9-1-1’s optional Instant Replay Recorder (IRR).

Sentinel CommandPost supports the following major functions:

• ANI/ALI display

• Intelligent call-transfer

• One-button call-back

• Programmable voice and data speed-dial buttons

• Four-party conferencing

Sentinel CommandPost weighs less than ten pounds and each unit carries complete instructions to make setup as easy and quick as possible. The system requires high-speed Internet access; wire-line access is recommended for high quality service. PlantCML recommends 375k b/s of bandwidth in each direction, which allows for Sentinel CommandPost to host a four-party conference.

With Sentinel CommandPost, 9-1-1 calls can be transferred for dispatching allowing non-essential calls to be shielded and offering dispatchers uninterrupted focus to deal with urgent calls during heavy call volume.

Customers must purchase a headset for each Sentinel CommandPost. PlantCML has tested and recommends the purchase of either the GN Netcom 8110 or Plantronics DA-55 headset adapter with the customer’s preferred headset.

PlantCML products are sold, implemented and maintained by our channel distribution partners. We also provide flexible and reliable service and support. For more information about Sentinel CommandPost,  contact PlantCML.