VESTA M-1 is a PBX-based Computer Telephony Integration (CTI) solution for advanced emergency call centers that require Automatic Call Distribution (ACD), enhanced administrative functionality and integrated digital voice/data communications. VESTA M-1 combines VESTA, the premier CTI 9-1-1 application, with the proven Meridian 1 (PBX) Communications System from Nortel. The Meridian 1 is available in several size configurations, which are inherently flexible, scalable and reliable.

By centralizing call-center functionality on an open platform, VESTA allows telecommunicators to control multiple applications from a single desktop. The VESTA M-1 advanced client/server architecture supports an unprecedented level of integration with Computer-Aided Dispatch (CAD), radio and more, at the workstation.

• Architecture requires less hardware and maintenance and simplifies control with a single workstation mouse and keyboard

• Minimum desktop/backroom footprint

• High-level integration with CAD, mapping, MIS, radio, digital logging and other applications

• Compatible with enterprise MIS and GIS systems

• Ready for IP Automatic Location Identification (ALI)

• Supports Automatic Crash Notification (ACN)

VESTA M-1 is currently installed in some of North America’s most technologically advanced call centers. It integrates seamlessly with Nortel Networks Symposium Call Center Server (SCCS).

PlantCML products are sold, implemented and maintained by our channel distribution partners. We also provide flexible and reliable service and support. For more information about VESTA M-1, contact PlantCML.