Public Safety Solutions

PlantCML is proud to provide the public safety community with call-center solutions designed to streamline emergency call-taking. From CTI-based answering platforms, to computer aided dispatch, digital mapping applications, digital logging recorders and management information systems, PlantCML solutions are time-tested for quality, dependability and flexibility.

CALL PROCESSING
PlantCML offers intuitive call processing solutions that facilitate the call-taking and dispatch processes for faster, more efficient response results. VESTA® and the Sentinel workstation are the industry’s leading Computer Telephony Integration (CTI) solutions, with intelligent and easy-to-use features. Enhanced call visualization capabilities are enabled by the adaptable and intuitive ORION™ and VisualGIS™ families of mapping displays.

EMERGENCY NOTIFICATION
With PlantCML, not only are mission-critical operations poised to address the needs of callers, they are also prepared to communicate with hundreds, or even thousands of people, at a moment’s notice. Emergency notification technology, developed and supported by PlantCML companies, REVERSE 911® and DCC (Dialogic Communications Corp.), brings hassle-free automation to map- or list-based communications. It rapidly delivers voice and/or text messages via every possible device, including landline/cell phone, pager, Blackberry® and fax, and, if required, gathers all-important feedback (ETA, personal status, etc.). Used extensively in the public safety sector, emergency notification technology is a proven and viable means for assembling first responders or alerting those in harm’s way.

INCIDENT and RECORDS MANAGEMENT
Incident and records management solutions from PlantCML help dispatchers put mission-critical information in the hands of those who need it most, enabling responders to coordinate with optimal efficiency. ORION™ CADStar and ORION™ RMS are the premier Computer Aided Dispatch (CAD) and Police Records Management Systems. They are based on map-centric GIS topology, and supported by robust field-based or remote reporting and mobile data options, ORION™ Field Reporting and ORION™ MobileData. These highly configurable, integrated solutions are backed by PlantCML’s reliable service support.

DATA MANAGEMENT
The complexity and volume of day-to-day data management for emergency call centers, including multi-agency call centers, is simplified by the PlantCML suite of data management solutions. They feature intuitive, automated toolsets that enable rapid search and retrieval of information by multiple criteria. From the CERES™ AudioRegister™ suite of logging/recording/retrieval, MagIC™ data collection/management, and Sentinel integrated solutions, PlantCML delivers unprecedented levels of capability, capacity, and flexibility in tracking and reporting of data, as well as real-time monitoring. PlantCML’s data management also offers advanced storage solutions that provide extendable storage options, scalable to fit the needs of any size call center.

NETWORKING
PlantCML offers advanced networking solutions that enable communities to build, operate and enhance the efficiency and response effectiveness of 9-1-1 systems at the city, county, state, and regional levels. Designed with advanced call-management interface applications, PlantCML’s networking solutions offer ease of use and forward-looking features, including Phase I and Phase II wireless-compliance and IP-based incident response systems.